Buying Guide
Buying Guide
1 BUYING IS EASYYou can place your order by sending it through the website or by sending it to info@vilanovaa.com.Buying through our website is very easy. You can add products to your shopping cart at the same time as you browse the site, without any prior identification, as you will be asked for it later. The steps to follow are as follows: 1.1-ACCESS THE SHOPPING CART Inside you will see all the products you have added to your cart. You can delete them, add more (+) or fewer (-) units and even attach any promotional code you have. 1.2-SUMMARY OF YOUR ORDER You will see an extended summary of your order so you can check that everything is correct and if not, you can modify it by clicking on "modify". 2 SHOPPING AREAS To find the product you have in mind, you can do it in three ways. 2.1- VILANOVAA has a selection of products distributed in different sections in the top bar of the home page. So it is very easy to find your product according to the family you want to browse (natural home, orchard and garden...). You just have to click on the one that interests you the most and a list of subfamilies will be displayed. 2.2- Another quick search option is through the search engine found at the top of the page. You just have to enter the keywords of the product you want and it will appear. 2.3- YOU CAN ALSO RENT our HOLIDAY HOMES by entering the Holiday Rental section. If you want to rent a house, send us an email and we will contact you to provide you with the information so that you can formalize the reservation. You can also do it directly through the link of each house to the VRBO site. We are in contact for any questions at info@vilanovaa.com. 3 SINGLE SHOPPING BASKETIn order to buy products through www.vilanovaa.com you have to provide your details, name, delivery address, email... before proceeding to payment. When you click on the product you are interested in, just click on the “add to basket” button that you will see and immediately a summary window of your shopping basket will appear, as well as the option to add more products or go to payment. This window only appears when you have added the product to the basket, a few seconds later it will disappear so that it is more convenient to continue shopping. To continue making your purchase simply return to the steps for searching for the product. The product you add to the basket will automatically appear saved in it. You can check the saved products in “my basket or shopping cart” which is located in the upper right part of the home page. There you will have a list of everything you are buying and once you have everything you want simply click on “process order”. 4 SHIPPING The term "shipping costs" includes handling, logistics, postage, packaging and transport costs. The merchandise will be delivered to the street level. Shipments to mainland Spain: Shipping costs € 6. Free shipping for purchases over € 100. Estimated delivery time 5-7 business days. Shipments to the Canary Islands: Shipping costs € 12. Free for purchases over € 100. Estimated delivery time 5-7 business days. Shipments to the Balearic Islands, Ceuta and Melilla: Shipping costs € 6. Free for purchases over € 100. Estimated delivery time 5-7 business days. Shipments to the EU: Shipping costs € 12. Free for purchases over € 100. Estimated delivery time 5-7 business days. Shipments to the UK: Shipping costs € 35. Expenses derived from customs duties, fees and taxes will be borne by the customer. Estimated delivery time 5-7 business days. Shipments to USA: Shipping costs €35. For orders under €800, no formal customs procedures are required and no duties, fees or customs taxes are charged. For orders over €800, the costs arising from duties, fees and customs taxes will be borne by the customer. Estimated delivery time 5-7 business days. Shipments to Switzerland: Shipping costs €35. The costs arising from duties, fees and customs taxes will be borne by the customer. Estimated delivery time 5-7 business days. If upon delivery of the product, it has any defect, you must notify VILANOVAA within 48 hours and indicate the problem, attaching a photograph to our e-mail info@vilanovaa.com All our products are guaranteed. 6 RETURNS In general, in order to process any exchange or return, it is essential that the customer first contacts us by sending an email to info@vilanovaa.com. No exchange or return can be accepted if prior notification has not been received. To do so, the item must be packaged securely and include the order number, name and full address, and the receipt or proof of delivery within the package. Claims will be accepted for products that are damaged due to transport causes, for which you must state this on the carrier's own delivery note. Once you have received the merchandise, you have a period of 48 hours to make a claim in the event of an incident. Please clearly indicate the reason and a photograph of the incident via email to info@vilanovaa.com so that we can manage it. After 48 hours we will not be held responsible if the incident was caused by the transport company. If you are not satisfied upon receiving your order, you have a period of 14 calendar days, from the date of receipt of the order, to exercise the right of return. The shipping and collection costs in the event of a return will be borne by the customer. Please note that in some cases the finishes are not homogeneous and the colours and measurements are indicative, close to reality but not 100% reliable. For specific cases you should consult us as returns for technical reasons will be borne by the customer. To make such a return, the product must be in its original packaging, unused and undamaged. Once the merchandise has been received in our warehouses, and after checking its condition, the amount will be refunded in accordance with the payment method used by the customer within a maximum period of 10 working days. No changes or returns are accepted in the following cases: When the products are made according to the customer's specifications or clearly personalized and/or made to order. In the case of shipments outside the European Union (EU). 7. COMPLAINTS AND CLAIMS If the customer is not satisfied with the method we have applied to manage the return or replacement of any product, we will be happy to find alternative solutions to resolve any incident, and we appreciate direct contact with our Customer Service team via email at info@vilanovaa.com