Terms and Conditions
Terms and Conditions
1.- WEBSITE OWNERSHIPThe website www.vilanovaa.com is owned by VILANOVA ADVANCE SL, with NIF B70391982 (international vat ESB70391982), with registered office at Rúa Quintáns, 2, Carballo, 15100, A Coruña (hereinafter VILANOVAA). Our Customer Service email address is info@vilanovaa.com, which you can contact at any time and we will be at your disposal to assist you as soon as possible. 2.- PURPOSE AND SCOPE OF APPLICATION 2.1. The General Terms and Conditions of VILANOVAA described below define the rights and obligations within the framework of the website and in the commercial transactions between www.vilanovaa.com and its users.2.2. PLEASE READ THESE GENERAL CONTRACTING CONDITIONS AND ALL VILANOVAA POLICIES CAREFULLY, including the Privacy Policy and Legal Notice, before using the services offered by VILANOVAA. 2.3. Simply browsing this platform, as well as using the e-commerce services offered, implies acceptance of each of the established conditions at all times. 3.- INFORMATION PROVIDED ON OUR WEBSITE 3.1. These General Contracting Conditions define the rights and obligations within the framework of the website in the relations between VILANOVAA and its users. 3.2. We reserve the right to modify the General Contracting Conditions. Any new version of the latter will be indicated in advance. 3.3. In the event that any of the terms of the General Contracting Conditions are declared illegal or unenforceable by a court decision, the other provisions will remain in force. 4.- SECURITY MEASURES AND PROTECTION OF PERSONAL DATA 4.1. The website www.vilanovaa.com is protected by security systems and complies with all legal measures provided for the security of the systems and data stored therein.4.2. VILANOVAA complies with all the principles and obligations established in Organic Law 15/1999, of December 13, on the protection of personal data and Royal Decree 1720/2007, which implements the aforementioned Law. We guarantee the confidentiality of the personal information that the user provides us through registration on our website. For more information, read the "Privacy Policy". 5.- DESCRIPTION OF THE SERVICE 5.1. VILANOVAA reserves the right to review and update the content of its website.5.2. Users must guarantee and are solely responsible for having the necessary legal capacity to enter into contracts. Only fully qualified persons may purchase at www.vilanovaa.com.5.3. The user who registers on the vilanovaa.com website guarantees and is responsible for the veracity of the data provided. If any of the data used to process the purchase of a product is found to be false, the corresponding legal measures will be taken.5.4. The PURCHASE PROCESS is detailed below:Once you have selected the item, its characteristics and the desired quantity, you must “Add to basket”.Once you have completed the order, check the contents of the “Basket” to verify that it is correct and you must provide your name, surname, billing address, email, telephone number, NIF, check that all the information is correct and click “Go to Payment”.Next, you must select the type of delivery you want and fill in the requested delivery information: delivery address, telephone number, email address.Check with the “order summary” that all the data entered and saved (order, customer details, delivery details, final price) are correct and then click “Continue and Pay (amount)”. 5.5. If once the order has been confirmed you wish to make any changes to the data provided for the purchase, you can contact us at our email address info@vilanovaa.com; please note that we cannot make any edits or adjustments to the order once it has been placed. Orders can only be cancelled if your order has not yet been completed. If you need to cancel your order, please contact us at our email address info@vilanovaa.com. 5.6. In the event that the purchase of a product has been requested and the account has already been charged but the product is no longer available or is out of stock, a refund procedure will be carried out for the entire amount of the order or the part corresponding to the product in question, together with the corresponding shipping costs, in the bank account indicated by the customer for this purpose and the customer will be informed of this process by email. In no case will any right in favour of the customer be generated (compensation, discounts, etc.) for this reason. 5.7. When the customer clicks on the "pay (amount)" button when placing the order, he or she is fully and unreservedly accepting the entire content of these General Terms and Conditions, and the user may print a copy of them. 5.8. Once the customer has made the payment, it will be processed through a secure bank payment gateway. The data archived by VILANOVAA constitutes proof of all transactions carried out between www.vilanovaa.com and its customers. The customer will be automatically confirmed by email upon receipt of payment confirmation that their order has been registered. If your order is large, we will contact you directly by email or telephone to manage and plan the delivery. The contractual information will be provided to customers prior to receiving the purchased products. This information may be extracted and archived by customers. The contractual information is presented in Spanish and in English in the case of shipments outside of Spain. Product availability: All products are subject to stock availability, so in the event of supply difficulties or lack of stock, the seller reserves the right to provide the purchasing party with information on other products with similar characteristics or similar products of equal or higher value that may be ordered. In the event that a product has been paid for which there is no stock, the seller is obliged to refund the amount that the customer has paid for it. Refusal to process an order: The seller reserves the right to withdraw any product from the website at any time, as well as to remove or modify any material or content thereof. However, the seller guarantees to process all orders, although in the case of exceptional circumstances it may refuse to process any of them even after having sent the Order Confirmation. It also reserves the right to refuse to process a specific order, at any time and of its own free will, in which case no amount will be payable by the customer, who will be expressly informed. Right of withdrawal, RETURNS: In general, in order to process any exchange or return, it is essential that the customer first contacts us by sending an email to info@vilanovaa.com. No exchange or return can be accepted without prior notification. To do so, the item must be packaged securely and include the order number, name and full address, and the receipt or proof of delivery. Claims will be accepted for products that are damaged due to transport causes, and you must state this on the carrier's delivery note. Once you have received the merchandise, you have 48 hours to file a claim in the event of an incident. Please clearly indicate the reason and send a photograph of the incident via email to info@vilanovaa.com so that we can process it. After 48 hours, we will not be held responsible if the incident was caused by the transport company. If you are not satisfied upon receiving your order, you have 14 calendar days from the date of receipt of the order to exercise your right to return it. Shipping and collection costs in case of return will be borne by the customer. Please note that in some cases the finishes are not homogeneous and the colours and measurements are indicative and close to reality but not 100% reliable. For specific cases you should consult with us as returns for technical reasons will be borne by the customer. To make such a return, the product must be in its original packaging, unused and undamaged. Once the merchandise has been received in our warehouses and its condition has been checked, the amount will be refunded in accordance with the payment method used by the customer within a maximum period of 10 days. Exchanges or returns are not permitted in the following cases: When the products are made according to the Customer's specifications or clearly personalised and/or made to order. In the case of shipments outside the European Union (EU). If a product other than the one requested by the Customer is delivered by mistake by www.vilanovaa.com, it will be withdrawn and the correct product will be delivered without any additional charge to the Customer. For any incident related to the return of items from our ONLINE store, you can contact the Customer Service Department by email: info@vilanovaa.com. 6. REGISTRATION6.1. The account at VILANOVAA can be created in the name of a natural person or a company.6.2. To create an account and use the services, you must have the legal capacity to enter into contracts. The services are not available to persons under 18 years of age. Therefore, if the user does not meet the requirements set out in this point, he/she should not use the services. 6.4. VILANOVAA reserves the right to deny registration or use of the website temporarily or permanently to any person. You can also place an order without having to create an account, simply by entering your personal, shipping and payment details. The services are not available to persons under 18 years of age. 7.- PRICES OF THE SERVICES7.1. The prices of the products offered on the platform are indicated with all taxes included. 7.2. VILANOVAA reserves the right to modify the prices at any time, however, the products will be invoiced based on the rates in force at the time of registration of the orders. It also reserves the right to reject any order for reasons subject to law. 8.- PAYMENT METHODS8.1. The accepted methods of payment are payment card or bank transfer. In the case of payment by bank transfer, the customer must please send us an email to info@vilanovaa.com and we will contact you.8.2. The payment cards accepted for payment of the ordered goods are: Visa, Visa Electron, MasterCard, etc. In the case of payment by card, we will send a debit request to your bank; the amount will not be debited from your account until we obtain authorization from the bank. The debit period will depend on the rules applied to the payment method. In the event of a bank refusal, the order will be automatically cancelled and the customer will be informed.8.3. By selecting the payment method by bank transfer, the customer accepts and undertakes to make the transfer within 72 hours after which, if proof of payment has not been received, the order will be automatically cancelled and the customer will be informed. In the event of receiving proof of transfer within the specified period, within 24 hours of confirmation of the product request and payment, we will send you an email confirming your order. If you do not receive this message, please contact us at our customer service by email at: info@vilanovaa.com or by phone: 603 401 223 8.4. If a customer is improperly charged for a purchase, without the identification of the corresponding bank card having been verified by VILANOVAA, and without there being bad faith on the part of the customer, in which case he or she must financially compensate VILANOVAA for the damage caused, the customer may demand the immediate cancellation of the charge by sending an email, and the corresponding amount must be immediately reimbursed within a maximum period of 7 days if a debit card was used or before the end of the corresponding month, if a credit card was used. 9.- DELIVERY OF THE PRODUCT9.1. Place and method of delivery9.1.1. “Delivery to the address provided”:The products will be sent to the delivery address that the customer has indicated during the ordering process. Deliveries will be notified to the customer by email and a tracking code will be provided along with a link to the courier company, where the status of the order can be checked. In order to optimise delivery, we would appreciate it if the customer indicated an address where the order can be delivered during normal business hours. 9.2. Delivery time and SHIPPING costs9.2.1. “Delivery to the address provided”:The delivery time will depend on the place of delivery. The status of the order can be checked with the tracking code received with the shipping confirmation email. Delivery times are calculated based on the delivery times by the supplier and preparation and shipping. These times vary depending on the destination and do not include holidays or weekends. Below are the estimated delivery times and shipping costs:Shipments to mainland Spain:Shipping costs €6. Free shipping for purchases over €100. Estimated delivery time 5-7 business days.Shipments to the Canary Islands:Shipping costs €12. Free for purchases over €100. Estimated delivery time 5-7 business days.Shipments to the Balearic Islands, Ceuta and Melilla:Shipping costs €6. Free for purchases over €100. Estimated delivery time 5-7 business days.Shipments to the EU:Shipping costs €12. Free for orders over €100. Estimated delivery time 5-7 business days. Shipments to the UK: Shipping costs €35. Expenses arising from customs duties, fees and taxes will be borne by the customer. Estimated delivery time 5-7 business days. Shipments to the USA: Shipping costs €35. For orders under €800, formal customs procedures are not required and no customs duties, fees or taxes are charged. For orders over €800, expenses arising from customs duties, fees and taxes will be borne by the customer. Estimated delivery time 5-7 business days. Shipments to Switzerland: Shipping costs €35. Expenses arising from customs duties, fees and taxes will be borne by the customer. Estimated delivery time 5-7 business days. If upon delivery of the product, it has any defect, you must notify VILANOVAA within 48 hours and indicating the problem, attaching a photograph to our e-mail info@vilanovaa.comAll our products are guaranteed. Each delivery is considered to have been made from the moment in which the transport company makes the product available to the customer, which is materialised through the control system used by the transport company which can be consulted by the customer with the tracking code.9.3. Matters to be taken into account at the time of delivery:9.3.1. It is the sole responsibility of the recipient of the product to check the shipments upon arrival, express any observations and present any complaints they deem necessary, and may even reject the package if it is likely to have been opened or if it shows clear signs of deterioration. Such observations or complaints must be sent to VILANOVAA within 48 hours of receipt by e-mail to info@vilanovaa.com.VILANOVAA undertakes to replace or refund as soon as possible and free of charge any product damaged by causes beyond the buyer's control.9.4. Lost packagesIf 10 working days have passed after the package has been sent and the customer has not received any news of their order, the customer must contact VILANOVAA by email at info@vilanovaa.com indicating that they have not yet received their order, although they have received the email confirming that it has left our warehouses. Customer Service will carry out an investigation and the customer will be informed by email. 10.- REFUND AND RETURN POLICY In general, in order to process any exchange or return, it is essential that the customer first contacts us by sending an email to info@vilanovaa.com. No exchange or return can be accepted if prior notification has not been received.To do so, the item must be packaged securely and the order number, name and full address, and the receipt or proof of delivery must be included in the package. Claims will be accepted for products that are broken due to transport causes, for which you must state this on the carrier's own delivery note. Once you have received the goods, you have a period of 48 hours to file a claim in the event of an incident, clearly indicating the reason and a photograph of the incident via email info@vilanovaa.com so that we can manage it. After 48 hours we will not be held responsible if the incident has been caused by the transport company. If you are not satisfied upon receiving your order, you have a period of 14 calendar days, from the date of receipt of the order, to exercise the right of return. Shipping and collection costs in the event of a return will be borne by the customer. Please note that in some cases the finishes are not homogeneous and the colours and measurements are indicative, close to reality but not 100% reliable. For specific cases you should consult with us as returns for technical reasons will be borne by the customer. To make such a return, the product must be in its original packaging, unused and undamaged. Once the merchandise has been received in our warehouses and its condition has been checked, the amount will be refunded in accordance with the payment method used by the customer within a maximum period of 30 days. Exchanges or returns are not permitted in the following cases: When the products are made to the Customer's specifications or clearly personalised and/or made to order. In the case of shipments outside the European Union (EU). If a product other than the one requested by the Customer is delivered by mistake by www.vilanovaa.com, it will be withdrawn and the correct product will be delivered at no additional cost to the Customer. For any incident related to the return of items from our ONLINE store, you can contact the Customer Service Department by email: info@vilanovaa.com. 11.- CANCELLATION OF THE REGISTRATION11.1. When the user wishes, they can cancel their account registration.11.2. If an order had been placed prior to the account closure, it will continue its course and will be delivered in accordance with the established conditions. In no case will the closure of the account imply the cancellation of the purchase already made.11.3. At the end of the relationship with VILANOVAA, the user has the guarantee that the information collected during the commercial relationship will be cancelled and not accessible to third parties. 11.4. The conditions of the clauses on rates, limitation of liability and responsibilities and applicable legislation will last beyond this contract. 12. SECURITY AND PRIVACY MEASURES12.1. VILANOVAA is protected by security systems and complies with all legal measures provided for the security of the systems and the data stored therein.12.2. VILANOVAA complies with all obligations established in the data protection law to guarantee the security and confidentiality of the information. You can read our "Privacy Policy". 13.- RESPONSIBILITIES AND APPLICABLE LEGISLATION13.1. Subject to the provisions of the preceding paragraphs, VILANOVAA's liability under these general terms and conditions shall not exceed an amount equal to the sums paid or payable after the transaction that is the origin of such liability, whatever the cause or form of the action in question. VILANOVAA shall not be held liable for non-performance of the contract signed in the event of stock depletion or unavailability of the product or service, force majeure, interruption of activity or total or partial strike, in particular of postal services and means of transport or communications, floods or fire. 13.2. In the event of a dispute, the customer may first contact VILANOVAA to reach an amicable resolution. Failing this, the courts of the customer's place of residence shall be the only competent courts, regardless of the places of delivery and the accepted methods of payment. These General Terms and Conditions of Contract in Spanish shall be executed and interpreted in accordance with Spanish law, a law to which the parties expressly submit.